For IT partners

Specialist help for MSPs and IT providers.

For MSPs and IT providers who need specialist help without hiring for it. We can work under your brand, inside your standards, and we never approach your clients directly.

How we work with you

Your client, your brand, your standards.

  • Under your brand if you prefer
  • Inside your ticketing and documentation standards
  • We never approach your clients directly, with a non-solicitation clause in writing
  • Mutual NDA as standard
  • Least-privilege, named accounts
  • Delivery, support and data handling are performed in Australia by Australia-based people.

Engagement models

  • Fixed-scope projects
  • Pre-paid blocks of hours
  • A monthly retainer

Response times

  • Business hours, Sydney time
  • Planned after-hours work in agreed maintenance windows

Insurance

  • Certificates of currency for professional indemnity and public liability are provided before work starts.